Patient list
Stale recall patients queued
Upload patients who have not been seen in 6+ months so the campaign starts with real open-chair opportunity.
Outbound recall for open chair time
Velyn Dental
Bring back the patients who stopped showing up.
Velyn calls patients who have gone 6+ months without a visit, gets them rebooked into open chair time, and bills only when the visit happens.
Pilot terms
20% of recovered revenue. $1500/month cap. 7-day kill criterion.
Setup
Upload a stale-patient CSV, confirm call rules, then start with a 30-day outbound recall pilot.
CSV-based recall listPay when patients show
Outbound recall workflow
Stale patients called, rebooked, and tracked through the visit.
Pilot
30d
Outbound calls
Velyn calls and follows up
Patients get a clear recall call, scheduling handoff, and opt-out handling without adding another staff queue.
Recovered visit
Booked time turns into revenue
You see recovered bookings and only pay after the patient shows for the visit.
What you get in Velyn
One shared queue for calls, callbacks, and voicemail.
Start with the patient need, see the next action, and return calls in the order that protects the schedule.
In portal
Call Coverage
Catch calls during lunch, after-hours, and busy front-desk moments
Each call is logged with caller need, transcript, and outcome so staff know whether to book, transfer, or call back.
- Business-hours overflow and after-hours coverage
- Urgent routing for pain and emergency calls
- Caller reason and transcript on every record
- Appointment requests and confirmations
- Shared call history across the team
In portal
Task Management
Make every callback visible to the next person on shift
Calls and voicemails can become assignable tasks with urgency, patient context, and the original notes attached.
- Tasks linked back to the original call
- Urgent, overdue, and due-today queues
- Staff assignment and routing
- Patient context in one view
In portal
Voicemail Review
Know which messages need the first callback
Voicemail recordings and transcripts stay together so staff can spot urgent messages, billing questions, and new-patient requests quickly.
- Readable voicemail transcripts
- Oldest-unread and urgency cues
- One place for recordings and notes
In portal
Practice Analytics
See when calls turn into work for staff
Track call volume, follow-up load, missed opportunities, and busy windows so you can staff the desk with better context.
- Daily call volume dashboards
- Task completion trends
- Busy-hour visibility
- Patterns in scheduling and insurance requests
Why dental teams use Velyn Dental
Dental calls rarely arrive as clean tickets. They come in as tooth pain, schedule changes, insurance questions, parent voicemails, and after-hours messages. The portal keeps those details attached to the callback.
Real dental call patterns
Covers appointment changes, insurance questions, new-patient forms, and urgent routing — not generic call-center workflows.
One workspace, one shift
Calls, tasks, and voicemail stay together so the next person on shift can see what happened and act without asking around.
Outbound recall pilot
Run your first outbound recall this week.
Upload a CSV of patients not seen in 6+ months. We call, rebook, and you pay when they show.
6+ month stale-patient CSV•We call and rebook•Pay when they show•7-day kill criterion