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Search self-service help or contact support for account, billing, setup, and call-routing or patient texting approval questions.
Search 22 answers across account, billing, trial, front-desk, integrations, and troubleshooting topics.
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Search common account, billing, front-desk, and setup answers
Review plans, call usage, invoices, and overage rules
Plain-language terms for routing, IVR, PMS, and patient texting approval
Find recordings, transcripts, caller outcomes, and missed calls
Configure call routing, office hours, voicemail, intake, and approvals
Submit, retry, review updates, or refresh patient texting approval
Review the five-step product orientation again
Check whether portal services are responding normally
Email our support team with questions or issues.
Urgent live-work issue
For issues that block patient calls, patient texts, or urgent alerts, email support with the urgent subject and include the affected phone number plus the approximate time.
Include these details
Manage office hours, phone routing, voicemail, and intake rules in Practice Settings.
Open settingsStart with these self-service resources before opening a ticket.
22 searchable answers
Browse all searchable support answers on this page by category.
Browse FAQOpen quick setup for office hours, routing, providers, and the staff test call path.
Open quick setupUse the in-practice setup assistant when answering questions is faster.
Open setup assistant chatTranslate technical terms like IVR, PMS, routing, and patient texting approval.
Open glossaryOpen the approval card to submit details, retry approval, review requested updates, or refresh status.
Open patient texting approvalSee the current portal status and last health check on this support page.
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