1. Introduction

This policy explains how Velyn Dental collects, uses, stores, and shares information when dental practices and their authorized users access our front-desk platform.

2. Information We Collect

2.1 Account and Practice Information

• Names, email addresses, and account identifiers.
• Practice profile details such as office name, phone number, timezone, and address.
• Subscription, billing, and customer support records.

2.2 Communications and Workflow Data

• Call metadata, voicemail metadata, recordings, transcripts, and summaries.
• Tasks, notes, disposition labels, and workflow activity created in the platform.
• Practice configuration used to route, classify, and respond to communications.

2.3 Technical and Usage Data

• Log data, device and browser information, and IP-derived security signals.
• Feature usage, diagnostics, and service performance data.

3. How We Use Information

• Provide, maintain, and improve the service.
• Authenticate users, enforce account access, and protect the platform.
• Process calls, transcripts, voicemails, tasks, and AI-assisted workflows.
• Operate billing, customer support, analytics, and reliability monitoring.
• Comply with legal obligations and investigate abuse or security incidents.

4. How We Share Information

We do not sell personal information. We may share information with service providers that help us operate the platform, such as hosting, telephony, payment, analytics, monitoring, and AI processing vendors. We may also share information when required by law or to protect the rights, safety, and security of our users and systems.

5. Data Retention

We retain information for as long as needed to provide the service, support customer accounts, meet legal obligations, resolve disputes, and enforce our agreements. Retention periods can vary based on the type of record and account configuration.

6. Security

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, and destruction. No system is perfectly secure, so we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on your role and jurisdiction, you may be able to access, correct, export, or delete certain information. To make a request, contact privacy@auai.cloud.

8. International Transfers

Information may be processed in countries other than the one where it was collected. When this occurs, we use appropriate safeguards consistent with applicable law.

9. Children's Privacy

The service is designed for businesses and is not directed to children.

10. Changes to This Policy

We may update this policy from time to time. If we make material changes, we will post the updated version with a new effective date.

11. Contact Us

Privacy questions can be sent to privacy@auai.cloud, and general support questions can be sent to support@velyndental.com.