1. Overview

Velyn Dental provides software for dental practices, including AI-assisted call handling, voicemail capture, task management, analytics, and related front-desk workflows. By accessing or using the service, you agree to these terms.

2. Accounts and Authorized Use

You are responsible for keeping account credentials secure and for ensuring that users accessing your workspace are authorized by your organization. You agree to provide accurate account, billing, and practice information.

3. Customer Responsibilities

• Use the service in compliance with applicable law and professional obligations.
• Obtain any notices, consents, or permissions required for calls, texts, and recordings.
• Review important AI-generated outputs before relying on them for patient-facing decisions.
• Not misuse the service to send spam, harass, defraud, or abuse third parties.

4. Customer Data

You retain responsibility for the data you submit or process through the service, including practice details, call metadata, recordings, transcripts, voicemail content, tasks, and related patient communications. You authorize us to host, process, transmit, and display that data as needed to operate the service.

5. AI-Assisted Features

The service may generate summaries, transcripts, classifications, suggested tasks, and other automated outputs. These features can be helpful, but they may be incomplete or inaccurate and should be reviewed by your team where appropriate.

6. Billing and Subscriptions

Paid plans renew automatically unless canceled. Fees, plan limits, and trial terms are described on the pricing and billing pages. You authorize us and our payment processors to charge the payment method associated with your account.

7. Third-Party Services

The service may rely on third-party providers such as telephony, payments, hosting, analytics, and AI infrastructure. Your use of integrated third-party services may also be subject to those providers' terms and policies.

8. Availability and Changes

We work to keep the service available and reliable, but we do not guarantee uninterrupted or error-free operation. We may modify features, limits, and supporting infrastructure from time to time.

9. Suspension and Termination

We may suspend or terminate access for nonpayment, security risk, legal requirements, or misuse of the service. You may stop using the service at any time, subject to any applicable subscription commitments.

10. Disclaimers and Liability

The service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim implied warranties and are not liable for indirect, incidental, special, consequential, or punitive damages arising from use of the service.

11. Updates to These Terms

We may update these terms from time to time. If we make material changes, we will post the updated version with a new effective date.

12. Contact

Questions about these terms can be sent to support@velyndental.com.